Starting out as a trainer in the fitness world is difficult.
Personal training is a career that requires you to wear multiple hats; sales person, project manager, and marketer. You’re also in charge of creating, organizing, and delivering all of the different programming you might offer.
It’s a lot of work, but one thing that rarely gets mentioned is your quality of service and communication, where you don’t use words at all. In other words, it’s not so much what you say, but how you “say” it.
Often it’s the little things that make a big difference.
Everyone is highly attuned to body language.
When trainers are on their phones, avoiding eye contact, and generally showing an utter lack of respect for the people that are writing them their paycheck, they are doing themselves and clients a huge disservice.
They are telling their clients that they don’t care.
When we work with people, we should take pride in our appearance, attitude, and the level of service we provide, including how we use our body language to convey these things. Try using these non-verbal methods to ensure that you’re providing the best experience you possibly can for your client.
1. Make eye co…